Frequently Asked Questions

Browse through our FAQ sections below to find the information you need. 

If you have further questions or can't find what you're looking for, feel free to contact us. We're here to assist you every step of the way!
1. General Questions
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2. Product Questions
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3. Payment Questions
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4. Shipping Questions

1. General Questions

Why should I choose the AOEL® Aesthetic e-shop?

AOEL® Aesthetic e-commerce platform offers authentic, high-quality products from top Korean manufacturers, exclusively for professionals. With competitive prices, global shipping, and efficient delivery from 3 strategically located warehouses, we enhance your shopping experience.

In which countries are the products shipped?

We ship globally, in accordance with each country’s regulations. Customers are responsible for applicable taxes and import duties in their destination country.

2. Product Questions

Are the products authentic?

Yes, all products are 100% authentic and certified by the KFDA, manufactured in GMP and ISO-certified Korean factories, ensuring the highest quality and safety standards. Each product includes a sealed package with a batch number, production date, expiration date, and serial number for verification.

What is the expiry of the products?

Most products have a minimum of 1 year of shelf life. Exceptions will be stated on the product page or communicated before shipment.

How do I use your products?

We do not provide specific usage instructions, as these products are intended for licensed professionals with appropriate training and experience. We are not responsible for any adverse effects caused by improper use.

Can I request an ice pack with my order?

While we can include an ice pack, we advise against it, as it may cause delays or issues with customs clearance. In most cases, the courier service is fast enough to ensure that products requiring refrigeration are not compromised during transit.

What happens if the ice pack is melted?

Shipping times range from 1 to 8 days, during which the ice pack may melt. However, our packaging is designed to maintain a sealed environment, keeping the temperature below 8°C, ensuring the product’s efficacy remains unaffected.
1. General Questions
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2. Product Questions
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3. Payment Questions
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4. Shipping Questions

3. Payment Questions

What payment methods do you accept?

We accept U.S. dollar payments via bank transfer, debit, and credit cards (VISA, MasterCard).

Is my payment information secure?

Yes, we take the security of our customers' payment information seriously. All transactions are processed securely and we use industry-standard encryption technology to protect your information.

Do you accept PayPal?

Yes, we accept payments via PayPal.

4. Shipping Questions

Do you offer delivery options and tracking?

Yes, we provide delivery options with trackable services. You can also choose a warehouse closest to you for faster delivery.

How long does shipping take?

Shipping times vary depending on the destination, typically ranging from 1 to 8 days. Delivery times are faster when using a warehouse closer to you.

What happens if my package is delayed at customs?

Contact your local customs office to pay applicable fees and retrieve your package.

Are customs duties included in the price?

No, customers are responsible for all import duties and taxes in their country.

What if my package is denied entry by customs?

Denied or returned parcels will have the original delivery fee and return fees deducted from the refund.

How can I reduce customs issues?

Remove restricted items like needles and split large orders into smaller shipments to avoid delays. Dividing orders helps reduce customs delays. Keep packages within 25cm x 25cm x 25cm for optimal clearance.

How do I handle cancellations, returns, or refunds?

For details on cancellations, returns, and refunds, please visit our Return and Refund Policy.